Eternal Love Heart and Infinity Pendant Chain Necklace

Titanium is a metal that is 100% anti-rust and anti-tarnish, which makes it very easy to mantain and care for.

Cleaning

There might be residue of sweat and bodily fluids after wearing your jewellery for a period, wipe off the surface of your jewellery with polishing cloth or any lint-free cloth once a week to maintain its shine and brilliance.

Avoid using harsh chemicals that can damage the metal and cause discoloration, remove your jewellery before swimming in chlorinated pools, using household cleaning products, or engaging in activities involving contact with chemicals.
(Including shampoo, perfume, hair spray, alcohol etc.)

Scratches & Dents

Although titanium is a durable metal, it can still be susceptible to scratches & dents.

Avoid dropping or hitting your titanium jewellery against hard surfaces to prevent deformation or other damage, also avoid wearing your titanium jewellery while sleeping to prevent any accidental damage.

It is advisable to remove your titanium jewellery during activities that could put it at risk, such as exercising, playing sports, or engaging in vigorous physical activities.

Storage

When you're not wearing your titanium jewellery, store it in a soft pouch or in the original Celovis jewellery box to prevent scratches and minimize exposure to moisture and air.

Store your titanium jewellery separately from other metal jewellery to prevent rubbing and scratching.

Decorative elements: Mother of Pearl, Zirconia, Ceramic Inlay, Cryolite etc.

Jewellery that has decorative elements in their design are not advised to be soaked in water/chemicals as it might cause them to fall off from the jewellery, this is to prevent potential damage and allow the piece to remain in top condition.

Gently wipe the surface of the decorative elements to retain its shine."

Pick-Up location & working hours:

SOHO Suites KLCC, A2-5-3A, NO 20, JALAN PERAK, 50450 Wilayah Persekutuan, Kuala Lumpur, Malaysia

Thursday: 12PM - 5PM
(closed on weekends and public holidays)

1. How long does delivery take?

For [Free shipping]: Delivery within West Malaysia will take 3-5 working days, East Malaysia 10-15 working days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse.

For [Same-day delivery] (Klang Valley Only):
a. All orders placed before 3pm on Monday-Friday will be processed and delivered by Lalamove/Grab on the same day before 7PM. 
b. Orders after 3PM will be delivered on next working day.

For [Next-day Delivery] (Singapore & Thailand Only):
a. All orders placed before 11AM will be processed and delivered on the next working day.
b. Orders after 11AM will be delivered on the following working day.

[Working days: Monday - Friday, excluding Malaysia Public Holidays]
Orders placed during Public Holiday/ Weekends will be processed on the next working day.

2. How can I track my order?

For free shipping: An email that includes a tracking link will be sent to you by EasyParcel once the parcel order is created, it is customer's responsibilities to check on the status of the parcel upon receiving the tracking email.

For same-day delivery: A text message will be sent to the recipient's phone number (no parcel info included) once the order is processed and ready to send out.

3. What are the shipping rates?

Free shipping is available for all orders with no minimum spend required for all Malaysia and Singapore deliveries.
Same-day delivery is chargeable from RM11 - RM25 depending on delivery location.
International shipping is chargeable from RM50 - RM150 depending on destination country.

4. Will my parcel be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

5. Which shipping courier do you use?

For Malaysia shipments: DHL-e / Poslaju
For Singapore shipments: Aramex / Janio
Other couriers if above are unavailable: Pgeon, Flash, SF Express,

6. How can I change my order after it's been placed?

We process all orders within 2 working days or even quicker, changing an order after it's been placed may not be possible if it has already been processed in our system.
You may contact us via FB Messenger/ Instagram for the quickest reply to check if your order can still be changed. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order.

Refunds, Returns & Exchanges

Please take note that only the reasons eligible for return/exchange are stated below:
(1) Incorrect Size - Rings & bangles with different size schemes only

(2) Incorrect Item Sent

(3) Manufacturer Defect Item

You have [7] calendar days to make a return/exchange for a manufacturer’s defective item and/or items that were wrongly sent from the date you received it.
Due to hygiene reasons, we do not provide returns or exchanges for earrings unless received in defective condition.

If a defective item is still in possession and not returned after [7] days from the date received it will be considered as human-caused defects.
Items have to be returned to Celovis HQ for inspection and an additional fee(return and/or exchange fees) will be charged depending on the jewellery’s defective condition and/or repair procedure.
If you wish to make an exchange within 7 days, your item must be in the same condition as when you first received it.
Every item that has applied for return/exchange needs to have proof of purchase (Celovis official receipt, E-invoice, etc)
Engraved item is not exchangeable and not refundable.
We accept exchange of size and colour of the same product for backorder only.

Shipping for returns and reships

Customers will bear their own shipping costs for item return or exchange unless the issue arises from the seller (item sent wrongly or manufacturer defect).

Refunds

Please take note that we do not provide refunds on any purchase made.

How to apply for return & exchange?

Send a photo of the defective/wrong item along with your order number to our Facebook page (Celovis Jewellery) through Facebook messenger.
Wait for our reply (we always try to reply as soon as we can).
After confirming the details, kindly book an appoinment to drop it at our HQ @ SOHO Suites KLCC for an immediate exchange/fix or you may courier it back to our HQ.
(Instructions will be provided in the conversation)
The returned jewellery will be inspected by Celovis’ management who will determine whether any repairs or exchange are needed.
Our customer service team will inform customers within 7-14 working days after inspection."