Terms and Conditions
By placing an order on our website, you are automatically agreeing to our Terms and Conditions as outlined in our FAQ section. Please review all FAQ items carefully, as they constitute the complete agreement between you and Celovis Jewellery Sdn Bhd.
Products
Q: What is the material of your jewellery?
A: Most of our jewellery are made by IMPORTED STEEL which is a type of natural metal with incredible value for jewellery. It is corrosion-resistant but do try to avoid chemical substances.
Q: Can I wear Celovis jewellery if I have sensitive skin?
A: Yes! Our jewellery are made of high quality hypo-allergenic materials and is suitable to wear on any skin type. We have more than 100,000 female customers that have worn our jewellery with no allergic reactions.
Q: How do I store my jewellery when not in use?
A: When you're not wearing your jewellery, store it in a soft pouch or in the original Celovis jewellery box to prevent scratches and minimise exposure to moisture and air. Store your titanium jewellery separately from other metal jewellery to prevent rubbing and scratching.
Q: How do I maintain my jewellery in good condition?
A: Avoid using harsh chemicals that can damage the metal and cause discoloration, remove your jewellery before swimming in chlorinated pools, using household cleaning products, or engaging in activities involving contact with chemicals.
(Including shampoo, perfume, hair spray, alcohol etc.)
There might be residue of sweat and bodily fluids after wearing your jewellery for a period, wipe off the surface of your jewellery with polishing cloth or any lint-free cloth once a week to maintain its shine and brilliance.
Q: Can I wear Celovis Jewellery during shower/swim?
A: Jewellery that has decorative elements in their design are not advised to be soaked in water/chemicals as it might cause them to fall off from the jewellery, otherwise, it shall be fine.
Decorative elements: Mother of Pearl, Zirconia, Ceramic Inlay, Cryolite etc.
Q: Can I use perfume when I am wearing Celovis Jewellery?
A: Although we do not recommend applying any liquid with alcohol on the jewellery, however if you do, the jewellery shall not rust or tarnish (turn black).
Q: My jewellery is scratched, what do I do?
A: Although steel is a durable metal, it can still be susceptible to scratches & dents. Avoid dropping or hitting your titanium jewellery against hard surfaces to prevent deformation or other damage, also avoid wearing your titanium jewellery while sleeping to prevent any accidental damage. It is advisable to remove your titanium jewellery during activities that could put it at risk, such as exercising, playing sports, or engaging in vigorous physical activities.
Q: Will Celovis Jewellery rust or tarnish(turn black) after wearing?
A: Never! Our jewellery are made of high quality imported steel, and they shall never rust or tarnish even in touch with water or any form of non-corrosive liquid.
Q: Is your engraving service free or charged?
A: We provide complimentary engraving service for all CELOVIS customers. However, we can only engrave on jewellery that has enough space.
Q: Do you provide special portrait engraving on request?
A: This collection is available for portrait engraving, you may upload your portrait according to requirement before adding to cart. This engraving service is chargeable. Process time for portrait engraving is 7 working days after order is placed.
Q: Does Celovis Jewellery come with a gift box?
A: All jewellery will come with a premium jewellery box (white), which is suitable to be gifted on its own.
Stock & Back-order
Q: Are all items listed on the website stock ready?
A: All items are stock ready, however, when our ready stocks are sold out, the item shall be changed as back-order item until restock is completed.
Q: I have purchased an item on website and it is out of stock, what can I do to get it as soon as possible?
A: Our customer service will contact you as soon as possible after processing and you may change to another design at the same price point.
Q: What is back-order?
A: Once an item is sold out, the item will be switched to a back-order item. These items will be remarked in the product page, and shall take around 20-30 working days to be restocked.
Q: My order consists of both ready stock & back-order items, when will I get my order?
A: For Malaysia local orders, ready stock items will be delivered to you first, once the back-order item is restocked, it shall be shipped to you as soon as possible.
For international orders, your order will be shipped to you at once once all items are ready to be shipped.
Q: I did not notice it is a back-order item, can I cancel my order and get a refund?
A: Refund/cancellations are not available for back-orders, if you need it quickly, do contact our customer service to change to another ready stock design.
Q: The back-order is taking too long to arrive, what can I do?
A: Please take note that sometimes we are not able to control any external factors on the shipment delayed as our product is manufactured outside Malaysia. In any case that your back-order is cancelled or overly-delayed, full cash/ issue gift card refund will be given.
Q: How can I check the status of my back-order?
A: Do contact our customer service for back-order status checking.
Payments
Q: How do I pay?
A: For website orders, payments must be made in full with the options below.
1. Ipay88: Credit Card (Visa/Master) / FPX (Malaysia Banks) / E-wallet (TnG, Boost, MAE, ShopeePay, UnionPay / Paypal
2. Atome PayLater (3 Months Instalment - 0% Interest in App)
Q: Do you accept bank transfers?
A: All website orders shall go through above payment methods which includes bank payments too (FPX), except for manual customised orders assisted by customer service.
Q: I am purchasing from outside of Malaysia, how should I pay?
A: Kindly use the Paypal / Credit Card option in iPay88 option to complete your order.
Q: My payment has failed, what should I do?
A: If your payment account is not credited with the amount, kindly proceed with another payment attempt. If the payment is credited from your account but payment is failed, typically the amount will be bounced back to your account within 3 working days. If the amount is not debited within 3 working days, do provide us a screenshot of the error message from the transaction page & a screenshot of the credit history in your payment account. Send the query via email (cs.celovis@gmail.com) or via FB Messenger/Whatsapp.
Rewards & Promotions
Q: Where can I check my rewards?
A: Launch the “Rewards” widget on the bottom left of the website to check your points & rewards.
Q: Can I know more about this rewards program?
A: Sure! Click here to see more info.
Q: Are there any promotions or codes that I can use?
A: Please follow our instagram @celovisjewellery and subscribe to our EDM to be informed of any updated promotions.